| Management | Internet Sales | Sales | Service and Parts | Customer Relations
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| Management | ||
 | Carl Burrell VP and General Manager Phone: (804) 323-8000 Fax: (804) 330-0613 csburrell@lexusofrichmond.com Toll Free: (800) 277-8542 |
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 | David M. Watts VP- Director of Fixed Operations Phone: (804) 323-7655 Fax: (804) 330-0613 dwatts@lexusofrichmond.com Toll Free: (800) 277-8542 |
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 | Tom Flood General Sales Manager Phone: (804)323-8000 tflood@lexusofrichmond.com Toll Free: (800) 277-8542 | I started at Lexus of Richmond in the summer of 2004. Before that, I spent 14 years in advertising, working on the Lexus account for over 10 years, and also on the Toyota and Mercedes-Benz accounts. I am passionate about family, golf, Lexus, and Kansas basketball. |
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| I have been in the automobile business since 1985, and with Lexus of Richmond since 1989. Due to my time with Lexus, and completion of numerous classes and seminars, I have achieved the "Master Certification" level. |
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 | Toll Free: (800) 277-8542 | I have been with Lexus of Richmond since December of 1998 and in the automobile business since 1991. I graduated from the University of Utah in 1984. I am always overruled by my "life partner," my wife, and by my 3 beautiful daughters. We enjoy traveling, movies, eating out, and of course, dancing and singing. |
 | Lenore Parker Finance Manager Phone: (804) 323-7662 lparker@lexusofrichmond.com Toll Free: (800) 277-8542 | I married my college sweetheart, Robert, in 1991 and was blessed with two children, RJ in 1992 and Cheyenne in 1996. We moved to Richmond in 1997 and it has been my distinct privilege to work with the folks and customers at Lexus of Richmond since February 2001. Words to live by, "You gotta have heart!" |
 | Tommy Kerns Service Manager Phone: (804) 323-7695 Fax: (804) 330-0613 tkerns@lexusofrichmond.com Toll Free: (800) 277-8542 |
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 | Thomas J. Fedoryk Parts Manager Phone: (804) 323-7650 650 Fax: (804) 330-0613 tfedoryk@lexusofrichmond.com Toll Free: (800) 277-8542 |
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| Tommy Kerns Service Manager Phone: (804) 323-7695 Fax: (804) 330-0613 tkerns@lexusofrichmond.com Toll Free: (800) 277-8542 |
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 | Joyce Peay Office Manager Phone: (804) 323-7647 Fax: (804) 330-0613 jpeay@lexusofrichmond.com Toll Free: (800) 277-8542 | I have been with Lexus of Richmond since its inception in 1990, but have been in the Automotive industry for over 25 years. My husband & I have been married for over 16 years and have 2 girls, ages 10 and 12. I enjoy playing softball & riding bikes with my girls. Through the highest level of training offered by Lexus National I have obtained "Master Certification." |
 | Kim Tydings Business Development Center Manager Toll Free: (800) 277-8542 | Good day all! I joined the Lexus of Richmond family in January 2007. I’ve been in the medical field for most of my professional career. Ironically I came to Lexus seeking a part-time endeavor and what I found was a new career. Managing the Business Development Center is a rewarding task. This career change is a welcomed one and I look forward to continuing to promote the KAIZEN culture throughout the dealership and on to our clients. |
| Internet Sales | ||
 | Casey Atkins Internet Director Toll Free: (800) 277-8542 | I joined the Lexus of Richmond team in November 2007. Originally from Fredericksburg, VA, I am a graduate of VCU and a proud new mommy, loving every minute of it. I am thoroughly enjoying my time here at Lexus of Richmond and look forward to working with you in the future! |
| Tiffany Burton Internet Sales Coordinator Phone: (804) 323-7632 Fax: (804) 330-0613 tburton@lexusofrichmond.com Toll Free: (800) 277-8542 | A lively young spirit who enjoys interacting and meeting new people throughout everyday life, as well as providing exceptional quality assistance, to make each guest encounter with me the most pleasurable and memorable. These are a few attributes which define my “being”. Although a new member of the Lexus of Richmond Team, I have had over 5 years of customer service history, including experience in management. I enjoy singing, composing/writing music, choreography and am currently in fashion design, aiming to launch my newly established clothing line and dance team. Striving to go above and beyond the expectations set forth within myself and others, while overcoming the various trials and tribulations of “life”, I am the living proof, that great things truly can come in “small” packages! |
| Sherrell Miller Internet Sales Coordinator Phone: (804) 323-7609 Fax: (804) 330-0613 smiller@lexusofrichmond.com Toll Free: (800) 277-8542 | I am new to automotive sales and Lexus of Richmond, but my dedication to providing exceptional customer service is genuine. I am currently a Business student at Virginia Commonwealth University. I hope to be the path you choose to tread in your pursuit of perfection. |
| Anson Owen Internet Sales Coordinator Phone: (804) 323-7694 | I enjoy singing, mentoring, and reading interesting books and stories. I am a member of St. Paul’s Baptist Church where I serve on the New Members Experience welcoming new members after service to the church and I sing in my own gospel group called Establishing Praise and Worship. I am new to the automotive industry, but I have worked in customer service for over 5 years, and as always seeing the satisfaction of a customer is what I enjoy most. My passion is helping people and I hope that I can continue that with you during your “Pursuit of Perfection”. Drop me an e-mail, or give me a call and let me set up an appointment for you. |
| Sales | ||
 | Jerry Marple Master Certified Sales and Leasing Consultant Phone: (804) 323-7638 jmarple@lexusofrichmond.com Toll Free: (800) 277-8542 | Having relocated from West Virginia in 1977, and since withstanding all of the West Virginia jokes, I now consider myself to have earned the well-deserved title of Richmonder. I am married to my wonderful wife Dede, and have two daughters in college--Leigh at JMU and Kerry at VCU. Having been at Lexus of Richmond since 1990, I am proud to say that I am part of an unparalleled team dedicated to customer service. |
 | Glenn Seymore Master Certified Sales and Leasing Consultant Phone: (804) 323-8016 gseymore@lexusofrichmond.com Toll Free: (800) 277-8542 | I am a Master Certified sales and leasing consultant who has had the pleasure of being an employee at Lexus of Richmond since 1995. I am married with two children, and live in Chesterfield County. I am also an ordained Baptist minister, and enjoy serving the gospel community and the public at large. I believe in doing business with honesty and integrity. I truly believe in the Lexus philosophy of doing business that is truly the "Pursuit of Perfection." |
 | Tink Doyle Master Certified Sales and Leasing Consultant Phone: (804) 323-8009 tdoyle@lexusofrichmond.com Toll Free: (800) 277-8542 | "How many people can say they enjoy what they do for a living?" I certainly can. I've been in sales with Lexus of Richmond since 1995. I get the opportunity to be challenged each day with new learning experiences. Besides selling a wonderful automobile, I get to be around fun employees and nice clients. Now don't get me wrong. I still enjoy my outside interests. I am an avid rider, and whether it is foxhunting or a leisurely trail ride, I love to get out in the country. I believe my best asset to the company is my loyalty and honesty with my clients. They trust me and know that I will take the utmost care of them. |
 | Stanley M. "Chip" Cooke Jr. Master Certified Sales and Leasing Consultant Phone: (804) 320-9618 ccooke@lexusofrichmond.com Toll Free: (800) 277-8542 | People always ask me how I got the nickname "Chip". I tell them I'm a "chip off the old block" (at least that's what my mother always told me). I'm a native Richmonder. Never wanted to live anywhere else. I graduated from Armstrong HS, and attended Hampton University. I came to Lexus of Richmond in 1993, and quite frankly, there's no better product on the market, no better sales staff to work with and no better service department to deal with. We will bend over backwards to ensure your total satisfaction. Come and experience it for yourself. Let us prove it to you! Drop me an e-mail, or give me a call and let's set up an appointment! Thanks, "Chip". |
 | David Mickens Master Certified Sales and Leasing Consultant Phone: (804)323-8000 dmickens@lexusofrichmond.com Toll Free: (800) 277-8542 | It has been an enjoyable experience working with my Lexus of Richmond family and all of my wonderful clients. I've been in the industry since 1997 and at Lexus of Richmond since 2000. I am a single father of two great kids, who keep me very busy along with the organizations I belong to around town. I invite you to come out and experience our awesome line of Luxury automobiles. I'll be glad to assist you. |
 | Rusty Miller Master Certified Sales and Leasing Consultant Phone: (804) 323-7642 rmiller@lexusofrichmond.com Toll Free: (800) 277-8542 | I was born and raised in Virginia, and have been married to my wife Kelly since 1976. We have two children, Drew and Mary C. After 28 years managing stores for Leggett, Belk and Dillards, I moved over to Lexus of Richmond in May of 2001. I am a former President of the Midlothian Rotary Club and an active member and officer of Salisbury Presbyterian Church. I bring a fresh perspective to the Auto Industry, with the same integrity and high level of "Customer Service" I have employed in past careers. |
 | Carla Spadaro Master Certified Sales and Leasing Consultant Phone: (804) 323-8017 cspadaro@lexusofrichmond.com Toll Free: (800) 277-8542 | I grew up in Wilmington, Delaware and graduated from the University of Delaware with a degree in business. I moved to Richmond in 1981 with my three children, Megan, Craig and Jay. I joined the Lexus of Richmond team in 2005. Prior to that, my career was in real estate. It has been my privilege to work with a staff of such high integrity and to represent Lexus in demonstrating "The Passionate Pursuit of Perfection." |
 | Toll Free: (800) 277-8542 | My name is Robert Norton and I want to welcome you to our web site. I have been in the car business since 1982. I have made Richmond my home since 1983. I am married, and have 2 children, Robbie Jr. and Meghan. My aim is to assist you in the purchase of a new or pre-owned car in a manner that will exceed your expectations. I can assure you that buying your car will include a smooth process, excellent communication, high integrity, and great rates and service. Feel free to contact me anytime to schedule an appointment to get together. |
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Toll Free: (800) 277-8542 | Welcome. I have over 30 years of experience in the field of group health insurance. Ingrained in me is the necessity of providing excellent customer service and the importance of quality in the competitive world of business. I began my venture into sales January 2007. My personal ownership of a Lexus is why I chose to sell this brand. NEVER have I owned such a well-built, trouble-free vehicle. I urge you to do some research and find out what other Lexus owners have to say about their cars. Come in and experience the Lexus brand for yourself. |
 | Greg Dowdy Certified Sales & Leasing Consultant Phone: (804) 323-7645 Fax: (804) 330-0613 gdowdy@lexusofrichmond.com Toll Free: (800) 277-8542 | |
| Service and Parts | ||
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| I have led a career in the automotive industry for 22 years. I have been with Lexus for 13 years. I have been employed here at Lexus of Richmond for 9 years. Through the highest levels of training offered by Lexus National, I have obtained my "Master Certification". I have two children who are 8 and 13 years of age. I enjoy hunting and fishing and aggravating my wife every chance I get. I look forward to every opportunity to “WOW” our customers with great service from our “Lexus Benchmark” staff. |
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| I have spent 23 years in the automotive industry, and the past 18 here at Lexus of Richmond. My experience in the automotive field has helped me achieve Advance ACE Certification and become a Master Certified Lexus technician. I enjoy working with the customers at Lexus of Richmond to ensure that their experience with their vehicle is all that they expected and more. |
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| I have been in the automotive industry for 17 years. |
 | Stewart C. Broyles Service Advisor Phone: (804) 323-7643 Fax: (804)330-0613 sbroyles@lexusofrichmond.com Toll Free: (800) 277-8542 | I have worked in the automobile service industry for over 30 years and am pleased to have served Lexus of Richmond customers since 1999. My wife Suzanne and I relocated from upstate New York and are enjoying our “empty nest” status in beautiful Virginia! |
 | Roger Johnson Service Advisor Phone: (804) 323-7695 Fax: (804) 330-0613 rjohnson@lexusofrichmond.com Toll Free: (800) 277-8542 | I have been here at Lexus of Richmond since April 2001. I have accepted numerous promotions here at the dealership while attending college, pursuing a degree in Business Administration. |
 | Scott Winders Service Advisor Phone: (804) 323-8018 Fax: (804) 330-0613 swinders@lexusofrichmond.com Toll Free: (800) 277-8542 | I am originally from upstate NY; I have been in the automotive business for 15 yrs. I enjoy helping people get what they want. GO YANKEES!!! |
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 | Robert Jennell Service Advisor Phone: (804) 323-7679 Fax: (804) 330-0613 rjennell@lexusofrichmond.com Toll Free: (800) 277-8542 |
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 | Tim Smiley Service Dispatcher Phone: (804) 323-8000 Fax: (804) 330-0613 tsmiley@lexusofrichmond.com Toll Free: (800) 277-8542 |
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| I have lived in Chesterfield since 1981. I am married with twin daughters. My girls and I are volunteers with the Chesterfield County Humane Society, and have been since 1999. It's great to work at a dealership that is so dog-friendly! I look forward to working with you. |
 | Mindy Parsons Appointment Coordinator Phone: (804)323-8000 Fax: (804)330-0613 mparsons@lexusofrichmond.com Toll Free: (800) 277-8542 | I have been with Lexus of Richmond for 7 years. I started working in the business office and since then have been promoted to work as a service appointment coordinator. I am a proud mother of 3 children. During my time here I plan to assist my customers with every service opportunity and satisfaction guaranteed to them. I look forward to working with you and scheduling your future services. |
 | Christine Price Appointment Coordinator Phone: (804) 323-7695 Fax: (804) 330-0613 cprice@lexusofrichmond.com Toll Free: (800) 277-8542 | I have been in the automobile industry since 1976 and am delighted to be a part of the Lexus of Richmond family. In my spare time I am involved in the prison ministry at my church as well as being the chair of our Administrative Council. I look forward to serving your service needs and will strive to exceed your expectations. |
 | Kyle Hillman Appointment Coordinator Phone: (804) 323-7695 Fax: (804) 330-0613 khillman@lexusofrichmond.com Toll Free: (800) 277-8542 | I have been with Lexus of Richmond since May 2006. I began working here as a valet and I’m currently an Appointment Coordinator. I relocated to the Richmond area in 2002 from Lockport, New York. I am a proud mother of three beautiful children! I enjoy working here at Lexus of Richmond and I look forward to being able to assist you with all your service needs. |
 | Stephanie Venable Appointment Coordinator Phone: (804) 323-8000 Fax: (804) 330-0613 svenable@lexusofrichmond.com Toll Free: (800) 277-8542 | I started working with Lexus of Richmond last fall of 2007 as a receptionist. Since then, I’ve had the privilege to expand my knowledge in different areas of the dealership and currently work as an assistant to the Appointment Coordinators. I’m a proud mother and wife to a wonderful man and attend Strayer University, pursuing my degree in Business Administration. I look forward to assisting you with your sales and service needs. |
| Customer Relations | ||
 | Toll Free: (800) 277-8542 | I am a native Virginian. My husband and I moved to Richmond in 1990 from Waynesboro. We recently celebrated our 19th wedding anniversary. We have no children, but lots of animals. I have been in the automotive industry for over 20 years and came to Lexus of Richmond in June of 1990. I love to read, cross-stitch and work in the yard. My dream is to live at the beach. Honesty is very important to me, I carry that trait with me in all I do. |
 | Stephanie Williams | I started working at Lexus part-time five months ago. I am pleased to say that I just started working full-time and I am loving it. Everyone I work with and all the Lexus clients are a pleasure to be around. |
 | Emily Anderson Warranty Administrator Phone: (804) 323-8000 Fax: (804) 330-0613 eanderson@lexusofrichmond.com Toll Free: (800) 277-8542 | I am a recent graduate of Bridgewater College and just began working at Lexus of Richmond in August 2007. I have truly enjoyed my time here so far and look forward to working with all of the Lexus of Richmond staff |
